Privacy Policy
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1. Introduction
Frankly Alice ("Company," "we," "us," or "our") is a single-member limited liability company organized under the laws of the Commonwealth of Pennsylvania. We operate a Software-as-a-Service (SaaS) platform that provides custom AI assistant services to small and mid-sized businesses across the United States. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at franklyalice.com or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.
2. Information We Collect
We may collect the following categories of information: (a) Personal Identification Information — name, email address, phone number, and business name provided when you fill out a contact or sign-up form; (b) Usage Data — IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically when you visit our website; (c) Communications Data — messages, inquiries, and correspondence you send to us through our contact forms or email; (d) Customer Business Data — information about your business that you provide to configure and use our AI assistant services, including call recordings, SMS transcripts, and appointment data processed on your behalf.
3. How We Use Your Information
We use the information we collect to: provide, operate, and maintain our services; respond to your inquiries and fulfill demo or onboarding requests; send administrative communications such as account confirmations and service updates; improve and personalize our website and services; analyze usage trends to enhance user experience; comply with applicable legal obligations; and prevent fraudulent or unauthorized activity. We do not sell your personal information to third parties.
4. Legal Basis for Processing
We process your personal information on the following legal bases: (a) Contract — processing is necessary to perform the services you have requested or to take steps at your request prior to entering into a contract; (b) Legitimate Interests — processing is necessary for our legitimate business interests, such as improving our services and communicating with prospective customers, provided those interests are not overridden by your rights; (c) Consent — where you have given us explicit consent to process your information for a specific purpose; (d) Legal Obligation — processing is necessary to comply with applicable law.
5. Sharing of Information
We may share your information with: (a) Service Providers — third-party vendors who assist us in operating our website and delivering our services (e.g., cloud hosting, email delivery, analytics), bound by confidentiality obligations; (b) Business Transfers — in connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction; (c) Legal Requirements — when required by law, court order, or governmental authority, or to protect the rights, property, or safety of Frankly Alice, our customers, or others. We do not share your personal information with third parties for their own marketing purposes.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship with you, and comply with our legal obligations. When information is no longer needed, we securely delete or anonymize it. Customer business data processed through our AI assistant services is retained in accordance with the terms of your service agreement.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where visitors are coming from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies. We do not use cookies to track you across third-party websites for advertising purposes.
8. Data Security
We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/HTTPS), access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information: the right to access and receive a copy of the personal information we hold about you; the right to request correction of inaccurate or incomplete information; the right to request deletion of your personal information, subject to certain exceptions; the right to opt out of certain processing activities; and the right to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected] and we will take steps to delete such information.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Frankly Alice LLC, a Pennsylvania Single-Member LLC. Email: [email protected]
Questions? Email us at [email protected]